The challenge
Tel Aviv Sourasky Medical Center (Ichilov) is Israel's second-largest hospital. It serves Tel Aviv's 415,000 residents and over a million people who come into the city every day for work, business and leisure. It covers more than 250,000 square metres in four hospitals, with about 1,000 beds, some 60 departments and institutes and about 150 outpatient clinics.
Room management at the hospital was inefficient. Operating rooms alone account for roughly 60% of the hospital's revenue, so poor room management was hurting its financial stability. The hospital didn't use any software to manage its exam rooms, and each department had developed its own processes. The hospital's CIO was looking for a fast, stable solution that wouldn't take months to implement.
The solution
We implemented a fast room management system built on Microsoft 365 and the Power Platform. It improved clinic exam room utilisation and operational efficiency, improved patients' access to care, and positioned the departments to adapt successfully to the new healthcare environment.
What we built
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Microsoft Power Apps A mobile app
For drilling into the details and quickly adapting the system to changing conditions: bringing a new set of rooms online, or changing the capacity of existing rooms, takes just a few taps in the app, according to each staff member's permissions.
Details A mobile app -
Microsoft Power BI Decision-support dashboard
A dashboard for emergency managers with a combined view of available rooms across the hospital. The mobile apps feed this central view in real time, and it highlights the most urgent needs.
Details Decision-support dashboard -
Microsoft Power Automate A fully automated process
Power Automate fills the gaps and runs the process automatically: it updates parallel systems such as ERP and CRM, and alerts managers when there's high room availability.
Details A fully automated process
The results
Today Tel Aviv Sourasky Medical Center manages its rooms easily and efficiently on Microsoft 365. Staff don't need special training to use the system, the hospital's revenue rose by 30% within two months, and far fewer patients wait for treatment because of a lack of rooms.
Saving the hospital money, and getting patients treated faster.
