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Support and maintenance

Support and maintenance for SharePoint and Microsoft 365 available 24/6

To give our clients the best service and peace of mind, we look after you both during the project and after it. You can contact us at any time, and we'll make sure you get an effective answer as soon as possible.

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  • SharePoint and Microsoft 365 experts
  • Available 24/6
  • Remote support
  • No waiting for a technician
  • A fair price

In short: Ofekpoint provides support and maintenance for SharePoint and Microsoft 365: an expert team available 24/6 by phone (+972 52-871-1122) and WhatsApp, working remotely. Support is a paid service and, in most cases, also covers systems Ofekpoint didn't build.

Our support

Keeping your business running, with fewer unplanned breakdowns.

Our support team is made up of experts in every area of SharePoint and Microsoft 365. The service is provided through a remote connection, quickly, without waiting for a technician to come to you, and at a fair price.

Support is a paid service that gives you peace of mind and answers at any time of day. We're available 24/6, by phone and WhatsApp.

What we help with

Breakdowns, changes and improvements.

Examples of requests we handle:

  • A page or site that's not working

    A corrupted page that shows an error, or a SharePoint site that crashes.

  • Sign-in problems

    A user who can't sign in or access a site.

  • File recovery

    A file deleted by mistake, or an earlier version you need back.

  • Human errors

    Changes made by mistake to permissions, lists or pages.

  • Flows that stopped working

    Power Automate flows and Power Apps apps that need a fix or an update.

  • Changes and additions

    New fields, reports, pages and flows, as your organisation's needs change.

How it works

  • An online service

    Our service runs on a digital platform that connects an expert in real time with the person facing the problem.

  • Remote connection

    Most requests are handled remotely, without waiting for a technician.

  • Available 24/6

    You can reach us by phone and WhatsApp. We're available 24/6.

  • Fewer unplanned breakdowns

    We work to keep your business running, with as few unplanned breakdowns as possible.

How we work

From the first call to go-live.

  1. Intro call

    We learn the need, your current systems and the goal. No commitment.

  2. Scope and proposal

    Together we define what we'll build, how long it will take and what it will cost.

  3. Build in stages

    We work in short Agile sprints, and you see progress all the way.

  4. Roll-out and support

    We train your users, go live and stay available for support.

Book an intro call

The first step: a short intro call, no commitment.

FAQ

Support questions

How do we open a request?

Open a request with Ofekpoint's support by phone on +972 52-871-1122, on WhatsApp, or through the form on this site.

What does 24/6 mean?

Ofekpoint's support team takes requests 24 hours a day, six days a week.

How much does support cost?

Ofekpoint's SharePoint and Microsoft 365 support is a paid service at a fair price. We'll fit the service plan to your needs in the intro call.

Do you support systems you didn't build?

In most cases, yes. We review the SharePoint or Microsoft 365 system first and then tell you what we can do.

Related services

Contact

Let's talk about your project.

Tell us what you need, and we'll get back to you with a first direction.

You talk directly to meAmiram Amsalem, CEO & Founder

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