Microsoft 365The only AI-powered help desk platform built into Microsoft
365 SharePoint and Teams
A single help desk system for better collaboration.
Smarten up your daily workflow, and delight
customers with your swift support.
your work in a snap
Resolve tickets automatically and save time for complex cases.
Email or Teams, it’s all the same with HelpDesk 365. However you prefer to communicate, HelpDesk 365 lowers barriers and connects you to support.
Dig deep into Power BI reports with performance metrics to make data-driven decisions
Resolve tickets automatically and save time for complex cases.
Streamline your resolution rate with pre-made canned responses.
Dig deep into Power BI reports with performance metrics to make data-driven decisions
Easy-to-use ticketing software that makes it easy to offer
excellent customer service. Test it out completely for free.
worldwide use HelpDesk 365 to support The President's House of israel team saves 12 minutes
handling each ticket. It's a 39%
decrease in the ticket
resolution process.
The President's House of israel team handles nearly
250 tickets a month using
automation.
Integrate our help desk system with your CRM,
favorite apps, and management platforms to fully
reflect your daily workflow.
Use the available resources designed with you in mind to get help, find
inspiration, and spring into action in your help desk system.
Reach out to us anytime you need support
or guidance, no matter what plan you've
decided on.
Gain fresh knowledge about online
communication. Grow with courses,
guides, and templates.
Grab our interactive handbook with easy-
to-follow steps and discover HelpDesk
365 from the ground up.
Gain in-depth knowledge on how to use
HelpDesk 365 and get the most out of it.
Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give assistance, and exchange information with customers at a single point of contact (SPC). The help desk uses tickets for communication — that's why it's also known as ticketing system software.
The data collected from tickets is a valuable source of customer information. You can analyze support stories and be well-prepared for new customer cases and issues.
The help desk software generates themed reports that enable you to verify your team's performance and improve your organization's customer service strategy.
HelpDesk provides a free 14-day trial to assess if our solution is the right fit for you before committing to payment. Following the trial, you can opt for prepetual payment plan.
A help desk system deals with support requests or emails (called tickets) from users. When users have specialized issues or need help, they send a support request through different channels like email, phone, or an online form on a website.
The help desk team or software then sorts and prioritizes the tickets based on the nature and seriousness of the issue. The ticket is then assigned to the appropriate support personnel or team who work on fixing the issue.
The help desk keeps track of the ticket's progress by providing updates and communicating with the user. Once the issue is resolved, the help desk gives the user a solution and closes the ticket.
You don't need to install HelpDesk at all, as it's a browser-based solution build on Microsoft 365 (SharePoint/Teams). The only thing required to use the application is a Microsoft 365 plan for the organization. Sign up for a free 14-day trial to test it out!
Yes, HelpDesk offers 24/7/365 support. Feel free to reach out to our helpful support heroes at any time for guidance.
Yes, we offer a wide range of integrations with popular apps, including Power BI, LiveChat, ChatBot, HubSpot, GitHub, Salesforce, Clearbit, Jira, and more.
Yes, HelpDesk can automate your ticketing process with automated workflows. It involves the automatic creation of support tickets, assignment to the right agent, prioritization, escalation, communication with customers, and resolution.
Automation reduces manual effort, improves response times, and enhances customer satisfaction.
HelpDesk 365 built entirely on top of Microsoft 365 platform. All the data saved on the your Microsoft 365 tenat entirely.
Microsoft 365 is a highly secure platform that enhances productivity and collaboration. Its data centers are protected by state-of-the-art security infrastructure and processes, which make them virtually impossible to breach directly.